Buying a product or Smartcard on the TravelMaster website is incredibly easy and this guide should steer you through the simple process of buying your product or smartcard at home or wherever's convenient for you.
In order to buy a product through the TravelMaster website, you will need to create an account and have access to the following items:
An Existing Smartcard
You can use:
- TravelMaster Smartcard
- Stagecoach Smartcard
- 18-22 Discount Card
- MegaTravel Pass
- 16-18 Travel Pass
A Valid Credit or Debit Card
The system will accept all major Credit and Debit Cards with the exception of American Express.
To create an account, please see our How do I Create an Online Account & Order a Smartcard? Guide here.
If you already have an account but want to order a Smartcard, simply sign into your account and select 'My Account' then choose 'Apply For A Card' and follow the instructions provided.
To buy products online, please first sign into your account by selecting the 'Sign-In/Up' button or visit retail.sytravelmaster.com directly.
This will take you to our Web Retail System through which you can buy your product.
After you have created your account/signed in you will see the 'Home - Manage Your Purchases and Cards':
You can use this page to select your product, verify the price and pick your start date.
Make sure you pick the correct product from the drop-down list as you may not be able to exchange or refund a product if you buy the wrong one.
Details of product validity can be found at the 'Products & Prices' Page.
Use the Calendar button to pick the start date of your product.
You can pick a date up to 33 days in the future so you can buy your product in plenty of time before you need it.
Once you're happy with your choice click on 'Continue' and this will take you to a page to confirm your product.
Be sure to double check the product you have selected, the price you will be charged and the dates you have selected.
You'll then need to agree to the Terms & Conditions and select the way you want to collect your product.
Once you're happy, press 'Next'.
You'll now need to pay for your product. Simply use the secure payment form to enter your card details and complete any security process your bank requires.
Hit 'Pay now' and you'll progress to a confirmation page, you'll also receive an e-mail:
Hit 'Continue' and you'll see full details of your product. Now you're ready to collect/load your product to your Smartcard using the selected collection method.
THE TRAVELMASTER DOWNLOAD APP
The TravelMaster Download App can be installed on any NFC compatible Apple/Android device. Tickets are available to load immediately.
You do not need to log in to the app, so you can use it on any Apple/Android device. It doesn't matter if you have a phone that isn't compatible so long as you know someone who does.
Find our helpful guide on how to use the TravelMaster Download App here.
ADVANCE PURCHASE ON-BOARD COLLECTION
Tickets purchased using the on-board collection option can be picked-up after 48 hours on-board any Stagecoach or First service.
To load your ticket, simply present your Smartcard to the electronic ticket machine on-board a Stagecoach bus or tram or a First bus to load your ticket.