Unfortunately, TravelMaster are unable to put a stop/block on a Smartcard when its lost by a customer.  

TravelMaster are also unable to replace lost  Smartcards in almost all cases.

For replacements:

  • Non-Personalised Smartcard – you can purchase another Smartcard for £1 the next time you purchase a product. Non-personalised Smartcards can be purchased from Ticket Vending Machines or on most Buses and Trams.

  • Annual TravelMaster – you can replace your Annual SYConnect+ by ringing Traveline on 01709 515151. The first re-issue is free of charge, the second re-issue is £50 and third onwards is at full price.