- If there is no valid product on the card – simply purchase a new product. Please note: If you believe that there should be a valid product on the card, please see the entry entitled: I paid for a ticket, but there is no product on my smartcard.
- If the smart card is damaged – smart cards have been rigorously tested and have a five year lifespan. If the smart card has failed through technical failure or accidental damage, then a replacement may be provided. To apply for a replacement, please take your smartcard and proof of purchase to a Customer Service Desk at an Interchange. Please note:
- There are no refunds available for damaged products / smartcards.
- Per our Terms & Conditions, replacements are provided at our sole discretion and we have the right to refuse to provide a replacement for any reason.
Modified on: Fri, 15 Mar, 2019 at 11:25 AM
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