Refunds are available in specific circumstances. Whilst they are assessed on a case-by-case basis, there are a few basic ground rules:

  • No refunds will be given for 1 Day or 7 Day products
  • 28 Day, Term and Annual products will be:
    • Refunded in full if they are returned to our office prior to the first day of validity
    • Partially refunded if they are returned to our office during the course of its validity
  • We reserve the right to deduct an administrative charge on any refund request:
    • £5 on 28 Day products
    • £25 on Term / Annual products

Please download the TravelMaster Refund Request Form from and fill it in fully. Please scan and submit the refund form with your proof of purchase to 

Please Note 

We are unable to accept posted refund requests at this time.