Partial refunds are not pro-rated. They are calculated by determining what the value of travel is for the days that have been used up to that point and deducting that from the fee initially paid.
  • For example, if a customer bought an SYConnect + 28-Day ticket (£111.40) and returned it after one day, the refund would be £102.90. This is because the 1-Day SYConnect+ ticket costs £8.50, so that is the value of the travel used, and that is deducted from £111.40 to give the refund value.
  • We reserve the right to deduct up to an administrative charge on any refund request
    • Up to £5 on 28 Day products
    • Up to £25 on Term / Annual products