If you unable to register your card with us please check that you have a valid smart card (see guidance below). 


If you are still unable to register your card please raise a support ticket and one of our technical support team will help you through this process.


To help us with your enquiry please include:


  • Times/dates 
  • Any transaction references 
  • Your smartcard number 
  • The product you are trying to load


If you'd prefer to speak to someone to register your card, or would like to discuss anything else about setting it up, we’re here to help.


Call our Pass Hotline on 0114 22 11 444.


TravelMaster smartcard – 18-digit number found on the bottom right hand corner of your smartcard. 


(633597 0153 **** ****)



Stagecoach smartcard – 18-digit number found on the back of the smartcard. 


(633597 0127 **** ****)



Age entitlement Pass Holders


*MegaTravel Pass/16-18 Travel Pass holders – 18-digit number found on the bottom left hand corner of the smartcard. 


(633597 0158 **** ****)




*MegaTravel Pass/16-18 Pass holders – are required to have purchased a GetAbout/GetAbout+ product onboard or at a ticket vending machine prior to registering their card.