If you encounter an error message when using any part our e-Commerce system please raise a support ticket and one of our technical support team will help you through this process.


To help us with your enquiry please include:


  • Times/dates
  • Any error message(s)
  • Any transaction references
  • Your smartcard number 
  • The product you are trying to load


If you'd prefer to speak to someone about this over the phone, or would like to discuss anything else about setting it up, we’re here to help.


Call our Pass Hotline on 0114 22 11 444.