We advise all customers to take time to read the information published on our website to make an informed decision about the TravelMaster products that they are purchasing.


Product exchanges are available in specific circumstances.


If you believe you bought the wrong product on-board a bus, tram or train we would advise you to return to the point of purchase which would be the operator of the service where you bought your product.


If you believe you bought the wrong product at a ticket vending machine at a bus station or interchange we would advise you to return to the customer service desk where a customer service adviser can help assist you with your enquiry.  


If you believe you bought the wrong product using our Web Retail System please complete a refund request form or raise a new support ticket to one of our technical support team with details of your purchase. Please note that we cannot process refunds for 1 day and 7 day products. 


If you'd prefer to speak to someone about your incorrectly purchased product, or would like to discuss anything, we’re here to help.


Call our Pass Hotline on 0114 22 11 444.