If you’re trying to load your pre-purchased product on-board a First or Stagecoach service and it didn't load, we would advise you to:
• Check the products expiry date and day of validity
• Check your Smartcard is not damaged or faulty
• Check the online payment went through
If you are still unable to load your ticket, please raise a support ticket and one of our technical support team will help you through this process.
To help us with your enquiry please include:
• Any transaction references
• Your smartcard number
• The product you are trying to load
• The service you attempted to load the product on
If you'd prefer to speak to someone we’re here to help, please call our Pass Hotline on 0114 22 11 444.