Buying TravelMaster products from Payzone outlets is incredibly easy and this guide should steer you through the simple process. Products can be paid for by card or by cash at the checkout.
To find your nearest Payzone outlet, visit the Payzone website and enter your postcode.
In order to buy a product from a Payzone outlet located in South Yorkshire, you will first need an existing Smartcard.
You can use:
• TravelMaster Smartcard
• Stagecoach Smartcard
• MegaTravel Pass
• 16-18 Travel Pass
• 18-22 Discount Card
Please note: Smartcards are not available to buy from Payzone outlets.
Select which product you require at the checkout, and the assistant will use a Payzone tablet to select and load the ticket to the Smartcard (in the same way that gas or electricity bills can be paid).
All our 7 and 28 Day products are available to buy from Payzone outlets located throughout South Yorkshire.
BConnect( 7 & 28 Day), CityBus( 7 & 28 Day), CityWide( 7 & 28 Day), DonConnect( 7 & 28 Day), GetAbout( 7 & 28 Day), GetAbout+( 7 & 28 Day), RConnect( 7 & 28 Day), SYConnect( 7 & 28 Day) & SYConnect+( 7 & 28 Day)
If you experience difficulty, or purchase the wrong product, please seek to fix this within 30 minutes at the Payzone outlet itself.
If the problem cannot be resolved at the Payzone outlet, please raise a support ticket and one of our technical support team will help you through this process.
To help us with your enquiry please include:
• Payzone outlet location
• Any transaction references
• Your Smartcard number
• The product you are attempting to purchase
If you'd prefer to speak to someone about this over the phone, or would like to discuss anything else, we’re here to help.
Call our Pass Hotline on 0114 22 11 444.
TravelMaster does not have a direct relationship with the outlets so, depending on the nature of the issue, we may choose to resolve the issue at our discretion or escalate it through the Payzone complaints process.