• Some Day & 7 Day products are available from on board ETMs as paper tickets.
• ETM issued paper tickets will only be issued if an operator is not able to issue smart products or for Day products where a customer does not already have a smart card.
• ETM products will say the name of the product issued and the date that product is valid to.
• Customers are not required to carry receipts as proof of purchase, and TravelMaster does not issue receipts across all sales platforms. If a scanner is not available/ working for whatever reason, please refer to your employer’s direction, though a customer should not be penalised for a failure or lack of scanning hardware