Troubleshooting

I can't register my Card - what can I do?
If you unable to register your card with us please check that you have a valid smart card (see guidance below).  If you are still unable to register you...
Fri, 5 Apr, 2019 at 12:17 PM
My Payment Failed - What can I do?
When you make a payment online or over the phone you'll be advised straight away if your payment has been successful and we'll instantly provide y...
Fri, 5 Apr, 2019 at 12:26 PM
I encountered an Error Message - What do I do?
If you encounter an error message when using any part our e-Commerce system please raise a support ticket and one of our technical support team will help yo...
Fri, 5 Apr, 2019 at 12:24 PM
I Bought the Wrong Product - What do I do?
Please raise a new support ticket to one of our technical support team with details of your purchase. If you'd prefer to speak to someone about you...
Fri, 5 Apr, 2019 at 11:29 AM
I Can't Progress To The Payment Page On My Phone - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. To resolve...
Wed, 10 Apr, 2019 at 3:38 PM