Troubleshooting

I can't Register my Card - what can I do?
If you are unable to register your card, please check that you have a valid Smartcard.  TravelMaster Smartcard – 18-digit number found on the bottom right...
Fri, 5 Jun, 2020 at 2:48 PM
My Payment Failed - What can I do?
When you make a payment online or over the phone you'll be advised straight away if your payment has been successful and we'll instantly provide y...
Fri, 5 Jun, 2020 at 2:55 PM
I encountered an Error Message - What do I do?
If you encounter a 'Failed to Load' error message after your TravelMaster purchase, please return to 'Home - Manage Your Purchases and Cards&...
Wed, 17 Jun, 2020 at 5:00 PM
I Bought the Wrong Product - What do I do?
We advise all customers to take time to read the information published on our website to make an informed decision about the TravelMaster products that they...
Fri, 5 Jun, 2020 at 3:08 PM
I Can't Progress To The Payment Page - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. Apple u...
Tue, 1 Oct, 2019 at 12:32 PM
I Need To Reset My Account Password - What Do I Do?
To reset the password for your TravelMaster account you will need the email you used to register your smartcard to our website. To do this simply visit:...
Tue, 10 Mar, 2020 at 3:36 PM
Why wasn’t my pre-purchased product loaded to my Smartcard on-board?
If you’re trying to load your pre-purchased product on-board a First or Stagecoach service and it didn't load, we would advise you to: •    Check t...
Thu, 9 Jan, 2020 at 5:17 PM