Troubleshooting

I can't register my Card - what can I do?
If you unable to register your card with us please check that you have a valid smart card (see guidance below).  If you are still unable to register you...
Mon, 8 Jul, 2019 at 2:52 PM
My Payment Failed - What can I do?
When you make a payment online or over the phone you'll be advised straight away if your payment has been successful and we'll instantly provide y...
Fri, 5 Apr, 2019 at 12:26 PM
I encountered an Error Message - What do I do?
If you encounter an error message when using any part our e-Commerce system please raise a support ticket and one of our technical support team will help yo...
Fri, 5 Apr, 2019 at 12:24 PM
I Bought the Wrong Product - What do I do?
We advise all customers to take time to read the information published on our website to make an informed decision about the TravelMaster products that they...
Tue, 14 May, 2019 at 10:44 AM
I Can't Progress To The Payment Page - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. Apple u...
Tue, 1 Oct, 2019 at 12:32 PM
Locate your NFC reader your smartphone device?
Most modern smart devices now allow you to read Near Field Communications (NFC) which contains information about TravelMaster products which can be download...
Fri, 20 Sep, 2019 at 11:20 AM
Registering a Sheffield College Pass Online?
Sheffield College students eligible for subsidised bursary travel on the Higher Education Support Fund will need to register their Sheffield College TravelM...
Mon, 7 Oct, 2019 at 2:05 PM
I Need To Reset My Account Password - What Do I Do?
To reset the password for your TravelMaster account you will need the email you used to register your smartcard to our website. To do this simply visit:...
Fri, 15 Nov, 2019 at 9:31 AM