Troubleshooting

The App Won't Read My Card - What do I do?
If the TravelMaster Download App won't read your Smartcard, it could be for the following reasons:  Your Smartcard is damaged  Your Smartcard is fau...
Fri, 5 Jun, 2020 at 3:32 PM
My Product Didn't Load - What do I do?
If you're trying to load your product and it didn't load we would advise you to: Check your phone's connectivity. Ensure you are running t...
Fri, 5 Jun, 2020 at 3:35 PM
I Can't Progress To The Payment Page On My Android Phone - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. To resolve...
Fri, 20 Sep, 2019 at 12:21 PM