Troubleshooting

The App Won't Read My Card - What do I do?
If the TravelMaster Download App won't read your Smartcard, it could be for the following reasons:  Your Smartcard is damaged  Your Smartcard is fau...
Thu, 24 Dec, 2020 at 2:52 PM
My Product Didn't Load - What do I do?
If you're trying to load your product and it didn't load we would advise you to: Check your phone's connectivity. Ensure you are running t...
Thu, 24 Dec, 2020 at 2:53 PM
I Can't Progress To The Payment Page On My Android Phone - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. To resolve...
Fri, 20 Sep, 2019 at 12:21 PM
The App won't show my Flexi-5 Ticket
Our Flexi-5 ticket's don't currently show on all devices that have the TravelMaster Download App installed. To confirm whether your Flexi-5 t...
Wed, 29 Dec, 2021 at 11:16 AM