Troubleshooting

The App Won't Read My Card - What do I do?
If the TravelMaster Download App won't read your card it could be that your smart card is damaged or faulty. If you are still unable to read your c...
Fri, 5 Apr, 2019 at 12:16 PM
My Product Didn't Load - What do I do?
If your trying to load your product and it didn't load we would advise you to: Check your phone's connectivity. Ensure you are running the l...
Fri, 5 Apr, 2019 at 12:35 PM
I Can't Progress To The Payment Page On My Phone - What do I do?
To proceed to payment you'll need to make sure that your web browser allow pop-ups and redirects from https://retail.sytravelmaster.com. To resolve...
Wed, 10 Apr, 2019 at 2:54 PM