TravelMaster tickets bought online can be picked up on board First and Stagecoach vehicles.

Customers who have selected this option simply scan their cards on the ETM and the product should download automatically.

In most cases the card will then need to be scanned again, so that the ETM can register the product that is now on the card.

If a customer has a problem with downloading their product, please direct them to TravelMaster’s Customer Enquries team:

Please note that, if a customer has chosen to pick up their tickets on board vehicle, there is a two day waiting period for the sale to be processed and the tickets to be available. This is communicated to the customer at the point of sale.