General Guidance
This section provides information on how to act in situations where Young People do not have a valid concessionary (eg. MegaTravel) pass.
When dealing with young people who do not have a valid concessionary pass all drivers & conductors are empowered to make a reasonable decision if that young person is a vulnerable person and this section guides you on how to act after that decision.
When determining if a Young Person is a vulnerable person you should consider:
• Does the customer look Under-16?
For example they are boarding outside of a school or wearing a school uniform.
• Are you operating the last service to a Young Person’s destination?
• Would not carrying them present a risk to their safety
For example, are they a lone child or young person traveling late at night?
If you determine that a Young Person is a vulnerable person then you should do the following:
The Safety of a young person is more important than the collection of their fare and you should never abandon a child.
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Journey Assistance Cards
Journey Assistance Cards have been produced by SYPTE to help passengers with hidden disabilities or older passengers discreetly get help from the driver so they can travel with confidence. The cards are available from the Travel South Yorkshire website and are printed out at home.
Some examples of Journey Assistance Cards have been included below:
