TravelMaster

FAQ 0

Getting Started 0

Troubleshooting 7

• I Can't Progress To The Payment Page - What do I do?
• I Need To Reset My Account Password - What Do I Do?
• I can't Register my Card - what can I do?
• My Payment Failed - What can I do?
• I encountered an Error Message - What do I do?

View all 7

18-22 Discount Card 3

• I already have an Account - how do I Apply for a Discount Card?
• How do I Purchase a Product using my 18-22 Discount Card/Zoom Beyond?
• How do I Apply for a 18-22 Discount Card?

The TravelMaster Website 7

• How do I buy an Annual Product?
• Discount Codes, and How to Redeem Them
• How do I Log Into my TravelMaster Account?
• How do I Create an Online Account & Order a Smartcard?
• How do I Buy a Ticket or Smartcard on the Website?

View all 7

Using Smart Cards 8

• How do I Use my Smart Card
• What Is Smart Ticketing?
• Can I use a Stagecoach Smart card to buy a TravelMaster product?
• Caring for your Smartcard
• How do I Buy a Product for my Smartcard

View all 8

Lost Smartcard 3

• My Smartcard has been stolen?
• I've lost my Smartcard?
• I've lost my under 18 Travel Pass

Damaged/Faulty Smart Card 2

• I paid for a ticket at a Ticket Machine, but there is no product on my Smartcard. What do I do?
• What to do if my Smartcard stops working?

Refunds 1

• Refunds

General Information 5

• I have a query regarding TravelMaster policy
• How do we make business-to-business purchases?
• What are TravelMaster's Terms and Conditions?
• Buying TravelMaster Products from Payzone Outlets
• How do I make a complaint?

TravelMaster Products 3

• How long do TravelMaster products remain valid
• Can I buy a TravelMaster product from a railway station?
• How do I find out information on the TravelMaster product range?

Driver' and Conductors' Guide for South Yorkshire 1

• Drivers' and Conductors' Guide - Autumn 2022- 53b

How do I Use the App? 5

• How do I get the TravelMaster Download App?
• What Devices Can the App be Used On?
• Locate your NFC Reader on your Smartphone Device
• What is the TravelMaster Download App?
• How do I use the TravelMaster Download App?

Troubleshooting 4

• I Can't Progress To The Payment Page On My Android Phone - What do I do?
• The App Won't Read My Card - What do I do?
• My Product Didn't Load - What do I do?
• The App won't show my Flexi-5 Ticket

Concessionary Tickets 6

• ENCTS Mobility
• ENCTS Senior Citizen
• Zoom Under 16 Travel Pass (formerly MegaTravel Pass)
• Zoom 16-18 Travel Pass (formerly 16-18 TravelPass)
• Zoom Zero Travel Pass (formerly Zero Fare Pass) & Extension Cards

View all 6

Commercial Tickets 8

• Barnsley Zone
• Doncaster Zone
• Rotherham Zone
• Sheffield Zone
• South Yorkshire Zone

View all 8

Ticketing Media 4

• Mobile Ticketing
• Onboard ETMs & General Info
• Picking Up Tickets on Vehicle
• Smartcards

Vulnerable People & Permits 2

• Vulnerable People
• Scooter Permits

Invalid Passes/Tickets and Hotlisting 2

• Dealing with Invalid Passes & Tickets
• Hotlisting

TravelMaster Zones 1

• Maps