TravelMaster Support

Buying a Product on the TravelMaster Website 5

• Buying a Product Online Overview
• What will I need?
• How do I Create an Online Account?
• How do I Buy a Product on the Website?
• What Payment Cards Are Accepted?

Troubleshooting 5

• I can't register my Card - what can I do?
• My Payment Failed - What can I do?
• I encountered an Error Message - What do I do?
• I Bought the Wrong Product - What do I do?
• I Can't Progress To The Payment Page On My Phone - What do I do?

How do I Use the App? 5

• What is the TravelMaster Download App?
• How do I get the TravelMaster Download App?
• How do I use the TravelMaster Download App?
• What do I do if I don't have an Android Device?
• What Devices Can the App be Used On?

Troubleshooting 3

• The App Won't Read My Card - What do I do?
• My Product Didn't Load - What do I do?
• I Can't Progress To The Payment Page On My Phone - What do I do?

Using Smart Cards 6

• How do I Get a Smart Card?
• How do I Buy a Product for my Smart Card
• How do I Use my Smart Card
• Can I use a Stagecoach smart card to buy a TravelMaster product?
• Caring for your Smartcard

See all 6 articles

Lost Smartcard 2

• I've lost my Smart Card?
• My Smartcard has been stolen?

Damaged/Faulty Smart Card 2

• What to do if my Smart Card stops working?
• I paid for a ticket, but there is no product on my Smartcard. What do I do?

Refunds 2

• Refunds
• Partial Refunds

General Information 5

• I have a query regarding TravelMaster policy
• How do I make a complaint?
• How do we make business-to-business purchases?
• What are TravelMaster's Terms and Conditions?
• I have had a problem with a Payzone outlet

TravelMaster Products 4

• How do I find out information on the TravelMaster product range?
• Ticket validity enquiries?
• How long do TravelMaster products remain valid
• Can I buy a TravelMaster product from a railway station?

Driver' and Conductors' Guide for South Yorkshire 1

• Drivers' and Conductors' Guide - Spring 2019 - 50a