Smartcards have been rigorously tested to last five years, if a smartcard stops working it may be because of three main reasons.
- The product has expired.
- There is no product loaded to the Smartcard.
- The Smartcard has been damaged.
To investigate which it is, please take your Smartcard to a Customer Service Desk* at an Interchange in South Yorkshire. If there is no valid product on the card – simply purchase a new product.
*Please be aware that Interchanges cannot provide free replacement smartcards. Smartcards cost £1 and can be bought online and will arrive within 3-10 working days. You can also buy smartcards on-board most buses or from ticket machines in Interchanges alongside a ticket purchase.
If you believe that there should be a valid product on the card, please raise a support ticket at firstname.lastname@example.org and one of our technical support team will help investigate further.
To help us with your enquiry please include:
- Any transaction references
- Your Smartcard number
- The product you are trying to load
If you'd prefer to speak to someone, we’re here to help. Call our Pass Hotline on 0114 478 2266.