How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
0114 2211 444
GUIDE: Buying Online
The TravelMaster Website
How do I Create an Online Account & Order a Smartcard?
How do I Buy a Product or Smartcard on the Website?
What Payment Cards Are Accepted?
On-Board Ticket Collection
How do I buy an Annual Product?
See all 6 articles
I can't Register my Card - what can I do?
My Payment Failed - What can I do?
I encountered an Error Message - What do I do?
I Bought the Wrong Product - What do I do?
I Can't Progress To The Payment Page - What do I do?
See all 8 articles
18-22 Discount Card
How do I Apply for a 18-22 Discount Card?
How do I Purchase a Product using my 18-22 Discount Card?
I already have an Account - how do I Apply for a Discount Card?
GUIDE: The TravelMaster Download App
How do I Use the App?
What is the TravelMaster Download App?
How do I get the TravelMaster Download App?
How do I use the TravelMaster Download App?
What Devices Can the App be Used On?
Locate your NFC Reader on your Smartphone Device
The App Won't Read My Card - What do I do?
My Product Didn't Load - What do I do?
I Can't Progress To The Payment Page On My Android Phone - What do I do?
Frequently Asked Questions
Using Smart Cards
How do I Get a Smartcard?
How do I Buy a Product for my Smartcard
How do I Use my Smart Card
Can I use a Stagecoach Smart card to buy a TravelMaster product?
Caring for your Smartcard
See all 8 articles
I've lost my Smartcard?
My Smartcard has been stolen?
Damaged/Faulty Smart Card
What to do if my Smartcard stops working?
I paid for a ticket at a Ticket Machine, but there is no product on my Smartcard. What do I do?
I have a query regarding TravelMaster policy
How do I make a complaint?
How do we make business-to-business purchases?
What are TravelMaster's Terms and Conditions?
Buying TravelMaster Products from Payzone Outlets
How do I find out information on the TravelMaster product range?
How long do TravelMaster products remain valid
Can I buy a TravelMaster product from a railway station?
Driver' and Conductors' Guide for South Yorkshire
Drivers' and Conductors' Guide - Autumn 2019 - 50b
TravelMaster 28-Day & Annual Tickets
TravelMaster Interim Tickets
Help Desk Software