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GUIDE: Buying Online
The TravelMaster Website
How do I Create an Online Account & Order a Smartcard?
How do I Buy a Ticket or Smartcard on the Website?
What Payment Cards Are Accepted?
On-Board Ticket Collection
How do I buy an Annual Product?
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I can't Register my Card - what can I do?
My Payment Failed - What can I do?
I encountered an Error Message - What do I do?
I Bought the Wrong Ticket - What do I do?
I Can't Progress To The Payment Page - What do I do?
View all 7
18-22 Discount Card
How do I Apply for a 18-22 Discount Card?
How do I Purchase a Product using my 18-22 Discount Card?
I already have an Account - how do I Apply for a Discount Card?
GUIDE: The TravelMaster Download App
How do I Use the App?
What is the TravelMaster Download App?
How do I get the TravelMaster Download App?
How do I use the TravelMaster Download App?
What Devices Can the App be Used On?
Locate your NFC Reader on your Smartphone Device
The App Won't Read My Card - What do I do?
My Product Didn't Load - What do I do?
I Can't Progress To The Payment Page On My Android Phone - What do I do?
The App won't show my Flexi-5 Ticket
Frequently Asked Questions
Using Smart Cards
How do I Get a Smartcard?
How do I Buy a Product for my Smartcard
How do I Use my Smart Card
Can I use a Stagecoach Smart card to buy a TravelMaster product?
Caring for your Smartcard
View all 8
I've lost my Smartcard?
My Smartcard has been stolen?
I've lost my under 18 Travel Pass
Damaged/Faulty Smart Card
I paid for a ticket at a Ticket Machine, but there is no product on my Smartcard. What do I do?
What to do if my Smartcard stops working?
I have a query regarding TravelMaster policy
How do I make a complaint?
How do we make business-to-business purchases?
What are TravelMaster's Terms and Conditions?
Buying TravelMaster Products from Payzone Outlets
How do I find out information on the TravelMaster product range?
How long do TravelMaster products remain valid
Can I buy a TravelMaster product from a railway station?
Driver' and Conductors' Guide for South Yorkshire
Drivers' and Conductors' Guide - Autumn 2019 - 50b
Information for Drivers & Conductors
ENCTS Senior Citizen
16-18 Travel Pass
Zero Fare Pass & Extension Card
View all 6
South Yorkshire Zone
View all 8
Onboard ETMs & General Info
Picking Up Tickets on Vehicle
Vulnerable People & Permits
Invalid Passes/Tickets and Hotlisting
Dealing with Invalid Passes & Tickets
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