How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
0114 2211 444
GUIDE: Buying Online
Buying a Product on the TravelMaster Website
Buying a Product Online Overview
What will I need?
How do I Create an Online Account?
How do I purchase a product using my 18-21 discount card?
How do I Buy a Product on the Website?
See all 6 articles
I can't register my Card - what can I do?
My Payment Failed - What can I do?
I encountered an Error Message - What do I do?
I Bought the Wrong Product - What do I do?
I Can't Progress To The Payment Page - What do I do?
See all 8 articles
GUIDE: The TravelMaster Download App
How do I Use the App?
What is the TravelMaster Download App?
How do I get the TravelMaster Download App?
How do I use the TravelMaster Download App?
What do I do if I don't have an Apple/Android Device?
What Devices Can the App be Used On?
The App Won't Read My Card - What do I do?
My Product Didn't Load - What do I do?
I Can't Progress To The Payment Page On My Android Phone - What do I do?
Frequently Asked Questions
Using Smart Cards
How do I Get a Smart Card?
How do I Buy a Product for my Smart Card
How do I Use my Smart Card
Can I use a Stagecoach smart card to buy a TravelMaster product?
Caring for your Smartcard
See all 6 articles
I've lost my Smart Card?
My Smartcard has been stolen?
Damaged/Faulty Smart Card
What to do if my Smart Card stops working?
I paid for a ticket, but there is no product on my Smartcard. What do I do?
I have a query regarding TravelMaster policy
How do I make a complaint?
How do we make business-to-business purchases?
What are TravelMaster's Terms and Conditions?
I have had a problem with a Payzone outlet
How do I find out information on the TravelMaster product range?
Ticket validity enquiries?
How long do TravelMaster products remain valid
Can I buy a TravelMaster product from a railway station?
Driver' and Conductors' Guide for South Yorkshire
Drivers' and Conductors' Guide - Autumn 2019 - 50b
Help Desk Software