TravelMaster Support

The TravelMaster Website 7

• How do I Create an Online Account & Order a Smartcard?
• How do I Buy a Ticket or Smartcard on the Website?
• What Payment Cards Are Accepted?
• On-Board Ticket Collection
• How do I buy an Annual Product?

View all 7

Troubleshooting 7

• I can't Register my Card - what can I do?
• My Payment Failed - What can I do?
• I encountered an Error Message - What do I do?
• I Bought the Wrong Ticket - What do I do?
• I Can't Progress To The Payment Page - What do I do?

View all 7

18-22 Discount Card 3

• How do I Apply for a 18-22 Discount Card?
• How do I Purchase a Product using my 18-22 Discount Card?
• I already have an Account - how do I Apply for a Discount Card?

How do I Use the App? 5

• What is the TravelMaster Download App?
• How do I get the TravelMaster Download App?
• How do I use the TravelMaster Download App?
• What Devices Can the App be Used On?
• Locate your NFC Reader on your Smartphone Device

Troubleshooting 4

• The App Won't Read My Card - What do I do?
• My Product Didn't Load - What do I do?
• I Can't Progress To The Payment Page On My Android Phone - What do I do?
• The App won't show my Flexi-5 Ticket

Using Smart Cards 8

• How do I Get a Smartcard?
• How do I Buy a Product for my Smartcard
• How do I Use my Smart Card
• Can I use a Stagecoach Smart card to buy a TravelMaster product?
• Caring for your Smartcard

View all 8

Lost Smartcard 3

• I've lost my Smartcard?
• My Smartcard has been stolen?
• I've lost my under 18 Travel Pass

Damaged/Faulty Smart Card 2

• I paid for a ticket at a Ticket Machine, but there is no product on my Smartcard. What do I do?
• What to do if my Smartcard stops working?

Refunds 1

• Refunds

General Information 5

• I have a query regarding TravelMaster policy
• How do I make a complaint?
• How do we make business-to-business purchases?
• What are TravelMaster's Terms and Conditions?
• Buying TravelMaster Products from Payzone Outlets

TravelMaster Products 3

• How do I find out information on the TravelMaster product range?
• How long do TravelMaster products remain valid
• Can I buy a TravelMaster product from a railway station?

Driver' and Conductors' Guide for South Yorkshire 1

• Drivers' and Conductors' Guide - Autumn 2019 - 50b

Concessionary Tickets 6

• ENCTS Mobility
• ENCTS Senior Citizen
• MegaTravel Pass
• 16-18 Travel Pass
• Zero Fare Pass & Extension Card

View all 6

Commercial Tickets 8

• Barnsley Zone
• Doncaster Zone
• Rotherham Zone
• Sheffield Zone
• South Yorkshire Zone

View all 8

Ticketing Media 4

• Smartcards
• Mobile Ticketing
• Onboard ETMs & General Info
• Picking Up Tickets on Vehicle

Vulnerable People & Permits 2

• Vulnerable People
• Scooter Permits

Invalid Passes/Tickets and Hotlisting 2

• Dealing with Invalid Passes & Tickets
• Hotlisting

TravelMaster Zones 1

• Maps