We hope that your experience with TravelMaster is more than satisfactory. However, if you wish to make a complaint, the following channels are available:
Regarding a driver/conductor not accepting my Smartcard/ticket
- contact the Operator in question – you can find a list of Operators’ contact details at https://www.travelsouthyorkshire.com/busoperators/
- Call Traveline on 01709 515151
Regarding a Ticket Vending Machine
- If on site and it is open, go to the Customer Service Desk in the interchange in question
- Call Traveline on 01709 515151
Regarding TravelMaster policy, staff, product suitability