The TravelMaster Website

Support with the Online Retail System

How do I buy an Annual Ticket?
All our Annual tickets are available to buy online and through the TravelMaster App. Please see our TravelMaster app guides on how to do this. If you are b...
Wed, 9 Aug, 2023 at 3:00 PM
Discount Codes, and How to Redeem Them
TravelMaster issues single-use Discount Codes both to Businesses and to Customers for a variety of reasons. The following explains a little about the forms ...
Thu, 22 Jun, 2023 at 8:35 AM
How do I Log Into my TravelMaster Account?
After you have created an online account, signing into your account is quick and easy and this guide will show you the simple step-by-step process.  To si...
Thu, 22 Jun, 2023 at 8:22 AM
How do I create an online account, order & register a Smartcard?
Before you can use the TravelMaster website to buy a ticket you will need to create an account and register a Smartcard. This simple guide will take you thr...
Thu, 22 Jun, 2023 at 8:21 AM
How do I Buy a Ticket or Smartcard on the Website?
In order to buy a ticket through the TravelMaster website, you will need to create an account and have access to the following items:  An Existing Smart...
Wed, 21 Jun, 2023 at 11:08 AM
What Payment Cards Are Accepted?
When you purchase a ticket through the TravelMaster website (retail.sytravelmaster.com) you will need a valid Debit or Credit Card.  ACCEPTED Maste...
Wed, 21 Jun, 2023 at 10:45 AM
Load online bought tickets on-board
Tickets bought online using the on-board loading option can be loaded after 48 hours on-board. Customers do not need an NFC enabled smartphone (Apple/And...
Wed, 9 Aug, 2023 at 3:02 PM