If you’re trying to load your pre-bought ticket on-board a First or Stagecoach service and it didn't load, we would advise you to:
• Check the ticket expiry date and day of validity
• Check your Smartcard is not damaged or faulty
• Check the online payment went through
If you are still unable to load your ticket, please email us on help@sytravelmaster.com
To help us with your enquiry please include:
• Times/dates
• Any transaction references
• Your smartcard number
• The ticket you are trying to load
• The service you attempted to load the ticket on
If you'd prefer to speak to someone we’re here to help, please us on 0114 478 2266.