If you’re trying to load your pre-purchased product on-board a First or Stagecoach service and it didn't load, we would advise you to:

    Check the products expiry date and day of validity 

    Check your Smartcard is not damaged or faulty 

    Check the online payment went through

If you are still unable to load your ticket, please raise a support ticket and one of our technical support team will help you through this process.

To help us with your enquiry please include:


    Any transaction references 

    Your smartcard number 

    The product you are trying to load

    The service you attempted to load the product on

If you'd prefer to speak to someone we’re here to help, please call our Pass Hotline on 0114 478 2266.