If you encounter an error message when ordering a Standard Smartcard or 18-22 Discount Card, please raise a support ticket and one of our technical support team will help you through this process.

To help us with your enquiry please include:


Any error message(s)

Any transaction references

If you'd prefer to speak to someone about this over the phone, or would like to discuss anything else, we’re here to help.

Call our Pass Hotline on 0114 478 2266.

The South Yorkshire Passenger Transport Executive (SYPTE) manages the ordering of the following Smartcards via their MyTSY portal

MegaTravel Pass 

16-18 Travel Pass 

If you encounter issues with any aspect of this process, please contact the SYPTE via Traveline on 01709 515151.