When you make a payment online or over the phone you'll be advised straight away if your payment has been successful and we'll instantly provide you with a reference number/authorisation code. 

If your payment is declined, we recommend you check the details you entered and try again. Also, check that your credit/debit card has not expired or been replaced. If you are making a payment online and you have previously saved your card details, please check that your card has not expired or been replaced before you select it to make a payment. If it has expired, or been replaced, please delete the out of date card and select ‘Use a different card’. 

If the payment is still declined by your credit/debit card issuer you will need to contact them for more information. 

We do not accept American Express cards.

If you'd like to get in touch regarding a payment, please email us at help@sytravelmaster.com 

To help us look into this please tell us:

  • Times/dates
  • Any transaction references 
  • Your Smartcard number 
  • The product you are trying to purchase
  • The web browser you are attempting to purchase through

If you'd prefer to speak to someone please call us on 0114 478 2266.