The Download App will no longer be maintained from April 2024. Please use the TravelMaster App and the Quick Sync button to load online bought tickets to your smartcard.
If you're trying to load your product and it didn't load we would advise you to:
- Check your phone's connectivity.
- Ensure you are running the latest version of the TravelMaster Download App.
- Check the payment went through.
- Force stop and re-open the App.
- Restart your device.
If you are still unable to read your card please contact us using the contact us webform.
To help us with your enquiry please include:
- Times/dates
- Any transaction references
- Your Smartcard number
- The product you are trying to load
- A screenshot of any error messages which are appearing
- Make & model of device the TravelMaster Download App is being used with (for example, Android or iPhone)
If you'd prefer to speak to someone we’re here to help. Call us on 0800 952 0002.
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