We advise all customers to take time to read the information published on our website to make an informed decision about the TravelMaster tickets that they are purchasing.
On-Board
If you believe you bought the wrong ticket on-board a bus, tram or train we would advise you to return to the point of purchase which would be the operator of the service where you bought your ticket.
Ticket Machine
If you believe you bought the wrong ticket at a ticket machine at a bus station or interchange we would advise you to return to the customer service desk within 48 hours where a customer service adviser can help assist you with your enquiry.
Payzone Outlet
If you believe you bought the wrong ticket at a Payzone Outlet, please seek to fix this within 30 minutes at the Payzone outlet itself.
If the problem cannot be resolved at the Payzone outlet, please raise a support ticket and one of our technical support team will help you through this process.
To help us with your enquiry please include:
- Times/dates
- Payzone outlet location
- Any transaction references
- Your Smartcard number
- The product you are attempting to purchase
- The incorrect purchased product
TravelMaster does not have a direct relationship with the outlets so, depending on the nature of the issue, we may choose to resolve the issue at our discretion or escalate it through the Payzone complaints process.
Online
If you believe you bought the wrong ticket online at sytravelmaster.com, please email us at help@sytravelmaster.com
To help us with your enquiry please include:
- Ticket Receipt
- Your Smartcard number
- The ticket type purchased
- What ticket type was intended to be purchased
If you'd prefer to speak to someone about your incorrectly purchased ticket, please call us on 0114 478 2266.