If you encounter an error message when using any part our website or app please get in touch by emailing us at help@sytravelmaster.com

To help us look into this please include:

  • Times/dates
  • Any error message(s)
  • Any transaction references
  • Your Smartcard number 
  • The ticket you are trying to buy
  • The web browser you are attempting to purchase through 

If you'd prefer to speak to someone please call us on 0114 478 2266.