If you encounter an error message when ordering a Standard Smartcard or 18-22 Discount Card, please email us at help@sytravelmaster.com and we'll investigate your purchase. 

To help us look into this please include:


Email address registered

Any error message(s)

Any transaction references

Registered address

If you'd prefer to speak to someone about this over the phone please call us on 0114 478 2266.

Travel South Yorkshire manages the ordering of the following Smartcards via their MyTSY portal

Zoom Under 16 Travel Pass

Zoom 16-18 Travel Pass

Zoom Beyond 18-21 Travel Pass

If you encounter issues with any aspect of this process, please contact Traveline on 01709 515151.