The Download App will no longer be maintained from April 2024. Please use the TravelMaster App and the Quick Sync button to load online bought tickets to your smartcard.
If the TravelMaster Download App won't read your Smartcard, it could be for the following reasons:
- Your Smartcard is damaged
- Your Smartcard is faulty
- NFC Reader is not enabled on the device
If you are still unable to read your card, please contact us using the contact us webform.
To help us with your enquiry please include:
- Times/dates
- Any transaction references
- Your Smartcard number
- The product you are trying to load
- A screenshot of any error messages which are appearing
- Make & model of device the TravelMaster Download App is being used with (for example, Android or iPhone)
If you would prefer to speak to someone we’re here to help. Call us on 0800 952 0002.
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