If you’re trying to load your pre-bought ticket on-board a First or Stagecoach service and it didn't load, we would advise you to:

    Check the ticket expiry date and day of validity 

    Check your Smartcard is not damaged or faulty 

    Check the online payment went through

If you are still unable to load your ticket, please email us on help@sytravelmaster.com

To help us with your enquiry please include:


    Any transaction references 

    Your smartcard number 

    The ticket you are trying to load

    The service you attempted to load the ticket on

If you'd prefer to speak to someone we’re here to help, please us on 0114 478 2266.