We hope that your experience with TravelMaster is more than satisfactory. However, if you wish to make a complaint, the following channels are available: 

Regarding a driver/conductor not accepting my Smartcard/ticket

Regarding a Ticket Vending Machine

  • If on site and it is open, go to the Customer Service Desk in the interchange in question
  • Call Traveline on 01709 515151

Regarding TravelMaster policy, staff, product suitability