Some TravelMaster tickets may be eligible for a refund or discount code. If you’d like to request a refund, please email the following information to

  • The ticket type you are requesting a refund for
  • The ticket receipt
  •  The 18-digit smartcard number the ticket was purchased for
  • Your full name.
  • Reason for the refund


Whilst refunds are assessed on a case-by-case basis, there are a few basic ground rules:

  • In discretionary refund cases we may offer a discount code.
  • No refunds will be given for tickets that have expired or been used. 
  • 28 Day, Term and Annual tickets will be:
    • Refunded in full if TravelMaster are contacted by the above prior to the first day of validity.
    • Partially refunded if TravelMaster are contacted by the above during the course of it's validity.
  • We reserve the right to deduct an administrative charge on any refund request:
    • £5 on 28 Day tickets
    • £25 on Term/Annual tickets

Cash refunds are not calculated pro-rata. Partial cash refunds will be based on the price paid minus the amount that would have paid for a shorter duration ticket (or tickets) valid from the same start date to the date on which the refund was issued. 

Please Note 

We do not accept refund requests by post or phone.