TravelMaster values our customers safety and would advise any customers who believe that they have been the victim of a crime to contact the police and obtain a crime reference number.

South Yorkshire Police:

Some insurers do cover for the loss or theft of travel cards so we would advise customers to contact their insurance company if you believe you are covered under their/your policy.


TravelMaster are unable to offer cash refunds for stolen Smartcards or tickets loaded to them. Please email us at help@sytravelmaster to report your smartcard as lost. 

Lost tickets can also be blocked and transferred if proof of purchase is provided. TravelMaster do not provide replacement smartcards.